Privacy Policy
Last updated: April 2026
1. Who We Are
Global Stay is a trading name of Ya-Fatahoo Solutions Limited, a company registered in England and Wales (Company No: 16175087). Our registered address is 249 Barnsley Road, Sheffield, S4 7AD, England. You can contact us at info@globalstay.co.uk or 07481 153593.
We operate the website globalstay.co.uk and provide hotel booking and sourcing services. For the purposes of UK data protection law, Ya-Fatahoo Solutions Limited is the data controller for personal information collected through this website.
2. What Information We Collect
We collect personal information that you provide to us directly when you:
- Submit a hotel quote request or enquiry form
- Contact us by email, phone or WhatsApp
- Register interest in our services
The personal information we collect may include:
- Full name
- Email address
- Phone number / WhatsApp number
- Travel details (destination, dates, group size, budget)
- Country of residence
- Any additional information you choose to provide
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited and time spent on pages. This is collected through cookies and analytics tools including Google Analytics.
3. How We Use Your Information
We use the personal information we collect to:
- Respond to your hotel enquiries and provide personalised hotel quotes
- Source and arrange hotel bookings on your behalf
- Communicate with you about your booking or enquiry
- Send you relevant information about our services where you have consented
- Improve our website and services
- Comply with our legal obligations
4. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data on the following legal bases:
- Contract — processing is necessary to fulfil your hotel booking enquiry or booking
- Legitimate interests — to improve our services and communicate with you about relevant offers
- Consent — where you have explicitly agreed to receive marketing communications
- Legal obligation — where we are required to process data to comply with UK law
5. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Hotel suppliers and B2B partners — to source and confirm your hotel booking
- IT service providers — including our website hosting provider (Hostinger) and email provider (IONOS)
- Google Analytics — for website analytics (anonymised data)
- Legal authorities — where required by law
All third parties we work with are required to handle your data securely and in accordance with UK data protection law.
6. How Long We Keep Your Information
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations:
- Hotel enquiry data — up to 2 years from your last contact
- Booking records — up to 7 years for tax and accounting purposes
- Marketing data — until you withdraw consent
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access — you can request a copy of the data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your data in certain circumstances
- Right to restrict processing — you can ask us to limit how we use your data
- Right to data portability — you can request your data in a portable format
- Right to object — you can object to processing based on legitimate interests
- Right to withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at info@globalstay.co.uk. We will respond within 30 days.
8. Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:
- Essential cookies — required for the website to function properly
- Analytics cookies — Google Analytics to understand how visitors use our site
- Performance cookies — LiteSpeed Cache to improve website loading speed
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
9. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss or disclosure. Our website uses SSL encryption (https) and is hosted on secure UK servers.
10. International Transfers
Some of our hotel suppliers and partners may be based outside the UK. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
11. Complaints
If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) — the UK’s data protection regulator:
- Website: ico.org.uk
- Phone: 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact the ICO — please email us first at info@globalstay.co.uk.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
13. Contact Us
For any questions about this Privacy Policy or how we handle your data:
- Email: info@globalstay.co.uk
- Phone: 07481 153593
- Post: Ya-Fatahoo Solutions Limited, 249 Barnsley Road, Sheffield, S4 7AD, England